Refund policy

DOA POLICY:

If you encounter any issues with the fish upon arrival, prior to opening the bags, please take photos or videos of the fish. Opening the bags ends the "arrival" period and we cannot provide claims for fish without documentation of an issue prior to opening the bags.

Please email us with photos and / or videos of the issue and a brief explanation. (Which fish is having difficulty, what the symptoms are, and any other information you may deem noteworthy). The photo must clearly show the fish in their unopened bag.

This email needs to be received to infocichlidemporiumllc@gmail.com within 30 minutes of delivery according to the shipper's tracking information. We will award store credit for all DOA fish - SHIPPING WILL NOT BE CREDITED. Credit will be issued in the amount paid for the fish in the form of store credit and virtual gift card for future purchases and does not have an expiration date.

B's Cichlid Emporium L.L.C. is NOT responsible for shipping delays caused by UPS/FEDEX/Southwest Cargo. If the packages are delayed due to carrier delays the arrival guarantee is void and ALL DOA's will be handled with the carriers claim department. 

 

Thank you for Choosing B's Cichlid Emporium L.L.C. and happy fish keeping!