Frequently Asked Questions

General Questions

What are your shipping policies?

We ship orders within 4 business days. Shipping times vary based on your location.

How do I track my order?

Once your order ships, you'll receive a tracking number via email.

Product Questions

How do I care for my cichlids?

Cichlids require proper water conditions, appropriate tank size, and a balanced diet. Contact us for species-specific care instructions.

What size tank do I need?

Tank size depends on the cichlid species. Most require at least 30-55 gallons, with larger species needing 75+ gallons.

Account & Orders

How do I create an account?

Click 'Sign In' at the top of the page and select 'Create Account' to get started.

Can I modify my order after placing it?

Please contact us immediately if you need to modify your order. We'll do our best to accommodate changes before shipping.

Contact Us

How can I reach customer support?

You can reach us through our contact form, email, or phone during business hours.